Help and FAQs
Have a question? We’re here to help!
Do you have a physical shop?
Yes! You can visit us in-store at Old Mac’s Farm – Sandown Rd Norwood – just five minutes from the centre of Launceston!
How long will my order take?
Orders are usually processed within 1–3 business days, with delivery times depending on your location.
Do you offer local pickup?
Yes, local pickup is available for anyone living nearby – please select this option at checkout.
Can I change or cancel my order?
Please contact us as soon as possible. We’ll do our best to help if your order hasn’t already been processed.
Do you gift wrap?
Yes we do! We have plain brown paper, with raffia ribbon, or farmyard themed paper, and during December, we have Christmas wrapping!
If you have any other questions
feel free to contact us at oldmacsshop@outlook.com